FAQs

Welcome to the Cuteknot.com FAQ section! We’re here to answer your questions about our products, services, and policies. If you have any additional questions, please feel free to reach out to us.

1. What types of products do you offer?

At Cuteknot.com, we offer a wide range of premium pet products, including:

  • Toys
  • Beds
  • Treats
  • Feeding accessories
  • Grooming essentials
  • Collars, leashes, and more!

Each product is selected to ensure it meets our high standards for quality, safety, and comfort.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Debit Cards
  • Additional options as shown at checkout

All transactions are encrypted and securely processed.

3. What is your shipping policy?

We offer standard free shipping across the USA on all orders. Here’s an overview:

  • Handling Time: 0-2 business days
  • Transit Time: 3-5 business days

You will receive a tracking number once your order has been shipped.

4. Do you offer international shipping?

Currently, we only ship within the USA. We hope to expand our shipping options to international customers in the future.

5. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. Simply click the link to check the status of your delivery.

6. What is your return policy?

We offer a 30-day return policy on most items. Products must be in new, unused condition with tags attached. If you’d like to initiate a return, please contact us at support@cuteknot.com, and we’ll assist you with the process.

7. What if I receive a damaged or incorrect item?

We apologize for any inconvenience. If your order arrives damaged or incorrect, please reach out to our customer service team immediately. We’ll work with you to resolve the issue quickly.

8. Are your products safe for pets?

Absolutely! At Cuteknot.com, safety is our top priority. All our products are made from pet-safe materials, and we select items that are designed to be comfortable, durable, and secure for your pets.

9. Can I cancel or modify my order?

Orders can be modified or canceled if they have not yet been processed. Please contact us as soon as possible if you need to make any changes. Once an order has been processed, modifications may not be possible.

10. Do you offer discounts or promotions?

Yes! We regularly feature special promotions and discounts. Sign up for our newsletter to stay updated on our latest offers and exclusive deals.