Shipping & Delivery

Shipping Policy

At Cuteknot.com, we are pleased to offer free shipping on all orders within the United States. Please review our shipping policy below for full details on our delivery process.

Shipping Within the USA
We currently offer shipping exclusively within the United States. All orders are processed and shipped from our U.S.-based facility to ensure timely and reliable delivery.

Processing Time
Handling Time: Orders are processed within 0-2 business days (excluding weekends and holidays).
Order Confirmation: You will receive a confirmation email with your order details and tracking information once your order has been shipped.

Transit Time
Standard Shipping: Delivery typically takes 3-5 business days after processing.
Delivery Variability: Shipping times may vary slightly depending on your location within the United States.

Free Shipping
Complimentary Shipping: All orders qualify for free standard shipping, regardless of order value or location within the United States.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This number allows you to monitor the status of your delivery through the carrier's website.

Shipping Delays
While we strive to meet our estimated delivery times, unforeseen circumstances—such as weather conditions, postal delays, or other external factors—may cause delays. We appreciate your patience and understanding in these situations.

Incorrect Shipping Information
Please ensure your shipping address is correct at the time of checkout. Cuteknot.com is not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your shipping address, please contact our customer service team immediately at support@cuteknot.com.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work closely with the carrier to resolve the issue as quickly as possible.

Contact Information
If you have any questions or need assistance with your order, please feel free to reach out to us:

Email: support@cuteknot.com
Phone: +1 732-231-3783
Address: 85 Godwin Avenue Ste 24, Midland Park, NJ 07432, USA

Business Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT-05:00).

Thank you for choosing Cuteknot.com! We look forward to providing you and your pets with quality products and a seamless shopping experience.