Return & Refund Policy
At Cuteknot.com, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, so we’re happy to offer free returns and refunds to ensure a positive shopping experience. Please review our return and refund policy below for all the details.
Eligibility for Returns
We accept returns for most items within 30 days of the delivery date, provided they are in new, unused condition and include the original packaging and tags. Unfortunately, items that are used, damaged, or missing original packaging may not be eligible for a refund.
How to Initiate a Return
To start your return, please contact our customer service team at support@cuteknot.com with your order number and reason for the return. Our team will guide you through the return process and provide a prepaid return shipping label for eligible items.
Return Shipping Costs
All returns within the USA are free of charge. We provide a prepaid shipping label for convenient, hassle-free returns. Simply attach the label to your package and drop it off at any designated carrier location.
Refund Process
Once we receive and inspect your returned item, we’ll notify you via email. If the return meets our eligibility requirements, your refund will be processed within 5-10 business days to the original payment method. Please note that it may take additional time for the refund to reflect in your bank account, depending on your financial institution.
Non-Returnable Items
For health and safety reasons, certain items may not be eligible for returns, including:
- Opened pet food, treats, or supplements
- Customized or personalized items
- Clearance or final sale items
Please check the product description for any specific return exclusions.
Exchanges
If you would like to exchange an item, please follow the standard return process to receive a refund and place a new order for the desired product.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@cuteknot.com. We’ll arrange for a replacement or provide a full refund, depending on your preference.
Order Cancellations
Orders can be canceled for a full refund if they have not yet been processed. Please contact us as soon as possible if you wish to cancel your order.
Thank you for shopping at Cuteknot.com. We’re committed to making your experience a great one, and we’ll work with you to resolve any issues with your order.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: support@cuteknot.com
Phone: +1 732-231-3783
Address: 85 Godwin Avenue Ste 24, Midland Park, NJ 07432, USA
Business Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT-05:00).